Terms & Conditions

Please read this first. These terms, and only these terms, apply to every booking with Butlers in the Buff. They become binding at the earlier of two moments: when you accept our quotation (by email, phone or letter) or when you pay the Deposit. From that point you and we have a contract on these terms.

They apply whichever member of our team attends your event. The role varies with the service you’ve booked, but the terms do not.

1. What the words mean

1.1 “Booking Date” is the day you accept our quotation, whether by email, telephone or letter, or the day you pay the deposit, whichever comes first.

1.2 “Bank Account” is the account in the name of Butlers with Bums Limited whose details appear on our quotation.

1.3 “Deposit” is the sum named in our quotation and described in clause 4.

1.4 “Event” is the event or function described in our quotation.

1.5 “Event Date” is the date given for the Event in our quotation.

1.6 “Quotation” is the written quotation for an Event that we send you by email.

1.7 “We”, “us” and “our” mean Butlers in the Buff, a limited company owned by Butlers with Bums (owner of the website and the trade mark), registered in Australia with company number 2331970, registered address U 6 75-79 Hercules St, Dulwich Hill, NSW 2203, Australia.

1.8 “You” and “your” mean the person we have been dealing with.

2. The service

2.1 We will send the number of staff stated in our quotation to provide butler services at the Event, on these terms.

2.2 Their work is to welcome your guests, serve food and drink, take part in any games you’ve arranged, pose for photographs with you and your guests, and generally act as hosts.

2.3 What we provide is professional event entertainment. Nudity, stripping and sexual services are not offered and are never permitted.

2.4 We will try to send a butler who matches any preferences you give us, but the choice of butler is ours alone. If we can’t match a preference, you are not owed a refund or a reduction.

2.5 Our staff work for us as self-employed independent contractors. They are not our employees.

2.6 You agree to treat our butlers without discrimination, and you will not ask, encourage or (where it’s within your control) allow a butler to do, or refrain from doing, anything at the Event that is:

2.6.1 against the law; or

2.6.2 unsafe, for the butler or for anyone else; or

2.6.3 something the butler is not comfortable with.

2.7 If clause 2.6 is breached, the butler may leave at once and nothing you have paid will be refunded.

2.8 The person making the booking must provide a venue that is private, closed to the public and free of anyone under 18.

2.9 If you book the wrong date or give us the wrong address, that is not our responsibility. You will not receive money back or a free replacement booking.

2.10 We may alter or cancel any booking, including its date and time. Should we cancel, we may offer you an alternative time, date or service, subject to availability. If we cannot, we will refund you in full.

3. The adult nature of the service

3.1 You confirm that you have looked at the photographs on https://butlersinthebuff.com.au/ and understand what your butler will be wearing. Everyone on our staff is over 18.

3.2 You confirm that you and every guest at the Event will be 18 or over, and that no guest will be offended or embarrassed by how little the butler is wearing.

3.3 Responsibility for making sure nobody at the Event is under 18 rests entirely with the lead booking name. We accept none.

3.4 We advise against games that involve eating or drinking, because of the risk of choking. If guests play them anyway, they do so at their own risk and against our advice.

3.5 We have plenty of experience with mixed and gay events. So that we can choose the right person for your group, you must tell us at least 14 days before the booking if any men will be attending.

4. Paying

4.1 Every booking needs a non-refundable deposit of at least $60.00 or $80.00; the amount depends on the activity. The balance is due no later than 14 days before the Event. If the Event is less than 14 days away when you book, the full, non-refundable amount is payable at the time of booking.

4.2 Your booking is not confirmed until the Deposit has been paid.

4.3 Pay through the link in your confirmation email. We take all major debit and credit cards except American Express, and we also accept PayPal and Apple Pay.

5. Changing or cancelling

5.1 Changing the time after the Booking Date costs a $40.00 administration fee.

5.2 Changing the date more than 14 days before the Event costs a $50 administration fee. Changing the date less than 14 days before the Event means nothing you have paid is refundable, and a new booking must be made.

5.3 Changing the location costs a $50 administration fee, plus any additional charge for a more expensive location.

5.4 Where we can accommodate a change of time, date or location, it takes effect only once the extra charge has been paid.

5.5 If at any point, including during the Event, you want the butler for longer, contact us straight away (during the Event, on the mobile number on the front page of our website). If we can provide the extra hours, you agree to pay our charges for them, by bank transfer, as soon as possible.

5.6 Once your booking is confirmed and the deposit received, the number of guests you gave us is the minimum you pay for. Numbers cannot be reduced after confirmation. To add guests before the final balance is due, email the office.

5.7 If you cancel for any reason, your deposit is not refunded. Every amendment carries an administration fee. If you cancel with less than 14 days to go, nothing you have paid is refundable.

6. Lateness and no-shows

6.1 If the butler arrives after the booked start time, the booking is extended by the length of the delay. If that isn’t practical, we refund you pro rata for the time lost, and we have no further liability to you.

6.2 If the butler does not arrive at all, we refund you pro rata, and we have no further liability to you.

7. Complaints

7.1 If you are unhappy with the service, contact us as soon as possible, ideally during the Event on the mobile number on your quotation, and in any case within 48 hours of the Event Date. We may be unable to deal with a complaint raised after that. The complaint must come from the person who made the booking, and we will need the booking reference.

8. Limits on our liability

8.1 Our prices are low, and to keep them low we have to exclude or cap some kinds of legal liability.

8.2 We accept no liability for:

8.2.1 damages for disappointment or inconvenience; or

8.2.2 any special, consequential or indirect loss or damage of any kind that you or your guests suffer, directly or indirectly, through a breach of contract, negligence, tort or other default on our part or our butlers’.

8.3 Where liability is not excluded by clause 8.2, it is capped at the total you paid us for the services in question.

8.4 In particular, and without narrowing the clauses above, we accept no liability for any offence or embarrassment caused to you or your guests by the butler’s uniform or by any aspect of his nakedness.

8.5 Nothing in this clause excludes or limits our liability for:

8.5.1 death or personal injury caused by our negligence; or

8.5.2 fraud on our part.

8.6 Nothing in these terms affects your statutory rights as a consumer, including your guarantees under the Australian Consumer Law.

9. Photographs

9.1 If you send us photographs from the Event, you agree, unconditionally and irrevocably, that we may publish them on our website or on third-party websites, and use them in brochures and other marketing. If someone else took the photographs, you confirm that they have given the same unconditional and irrevocable agreement.