Butler Full Handbook

IMPORTANT RULES OF BEING A BUTLER

***Please note we do not accept any cancellations on the day of your event. If this happens within the ﬁrst ﬁve jobs your role will be terminated.***

Always contact the customer and reconfirm ALL details text to you by us on the day of the booking, before midday.
Always wear your full uniform to every job and do not be late.
Baby oil is not permitted.
Trainers or boots are not to be worn at any time -Black flip-flops must be worn only.
No drinking alcohol, smoking, taking drugs or consuming food.
No mobile phones when working, once you are inside the venue your phone is to be put away for the duration of your booking.
No sexual activity of any kind is permitted from either party.
Under no circumstances should you swear, or use abusive language.
Staying at the venue after the booking time is finished is not permitted -even if the customer asks you to.
You are not permitted to swap jobs with other butlers. Under exceptional circumstances, this must be cleared by us before you alert the customer or agree to do it.
Do not send any personal pictures to customers even if they are requested. Advise them to contact the office.
You are not to change times directly with a customer, if in an emergency you need to then we must be alerted. If the customer asks you to do so you must advise them to contact us.
You are to arrive showered and with your hair done and wearing deodorant. Clothes are to be freshly laundered.
You are required to be well-groomed, clean-shaven is not compulsory, you just need to be neat and tidy -Bum does not need to be clean-shaven.
Failure to fulfill an agreed booking or if you cancel this will result in instant dismissal. As the largest Butler company in the industry, we will pass your information on to all Butler companies in the UK. You will not be able to work in the industry again.
Never attend a job HUNGOVER!
You are only to contact the office on the day of a booking in case of an emergency.

These rules are in place to ensure your job is safe and fun at all times.

Training

Please watch this video as it will show you what the job role entails and what is expected of you. You may have watched it previously but please watch it again and ensure that all rules are adhered to when representing Butlers with Bums and Butlers in the Buff.

You must watch this in full –https://vimeo.com/857826256?share=copy.

Uniform

The uniform consists of the following and must be worn in full at all jobs:

Collar
Cuffs with cufflinks
Black Bow tie
Butlers with Bums apron (Bum on show unless otherwise specified)
Black/dark flip flops (To be provided by yourself)

We advise that the uniform is to be washed at cool (30°c), the apron will need to be washed separately (darks) and the collar and cuffs to be washed together (white’s). This is IMPORTANT otherwise it will ruin the uniform.

Uniform Price List:

Item Price ($)
Cuffs (Including Cufflinks) $15
Collar $15
Apron $25
Full Kit $55

To order your uniform you will be sent an invoice via PayPal, please pay the amount within 10 days and your uniform will be sent out to you once we have received the funds.

Tight Black Boxers-These may be requested by the customer to be worn underneath the apron or just on their own, we will inform you prior to the booking if you are required to wear black boxers.

Formal Black Trousers – These may be requested by the customer for a more conservative event or for corporate events, we will inform you prior to the booking if you are required to wear black trousers. PLEASE NOTE, formal black shoes are also to be worn when wearing black trousers.

**Some customers may bring props for you to wear throughout the night, such as hats, jewellery or costume pieces**

A Butler bag

It is strongly recommended that you take a kit bag to every job, We recommend the following:
Full uniform (please see above) -Deodorant -Hair wax/gel -Mouthwash -Cleansing wipes.

Butlers that have the full correct kit when attending jobs are offered more work.

Booking process

Once you have agreed to a job, you are committed to fulfilling the booking to the high standards and expectations of Butlers with Bums and Butlers in the Buff. We accept no excuses for pulling out of a job, you will be marked down and any future jobs may be affected.

The week of the booking

You will receive a text from the office on the Thursday before the event detailing the job. Keep a diary of the dates of your confirmed booking/s.

The day of the booking

You will be required to send the office a text before 12 noon reconfirming all of the details of your jobs, additionally, you will need to text the customer using the SMS template which can be found on the confirmation text you received on a Thursday.

Arriving at the job

Always arrive 10 minutes before the scheduled start time, if you are working with another butler(s) always meet outside the venue and go in together. If you are struggling to find a venue or location you can ask the customer to share their location with you via WhatsApp which should then help you to locate them.

If you are going to be late due to unforeseen circumstances YOU are responsible for contacting the customer to let them know and advise them of your estimated arrival time.

(IMPORTANT! -Do not knock on the door even if you have to wait). If you are unable to get in contact with the customer due to a loss of signal, you can also connect to wifi and use a WhatsApp call.

You will be given a room in which you can get changed into your uniform on arrival.

Introduce yourself to the customer and the group at the beginning of the job.

You will be required to serve drinks/cocktails -Take the time to learn a few cocktails, for example, Sex on the Beach.

Ask guests if they need their drinks topped up, serve food and clean away glasses as you go, including the washing up. Play party games -Watch our training video for more information.

Serve your time equally -Make sure time is spent equally between guests and always be polite.

Hen Party Games

You are required to actively host and play party games with the group and should be able to give a couple of game ideas for the group to play. Below are our ‘hen party ideas’ this is on our website so the customer may ask you to play games from this. Please familiarise yourself with them.
Butlers with Bums party games.

Cocktails

You are required to make basic cocktails for groups so you will need to know some basic cocktail skills. You will not need to use a shaker, just be able to make cocktails from the ingredients that they will provide you with.

Champagne

The group will require you to be able to pour Champagne or Prosecco, this may sound easy but it’s not! Please make sure you have practiced and can pour a perfect glass without half the bottle spilling over the top!

No Touching Policy

We have a no-touching policy for customers!
If you are inappropriately touched multiple times and you are uncomfortable, simply inform the event organiser of the behaviour, if this continues to happen you have the right to leave.

If the behaviour continues and you feel that you need to leave you MUST report to the office immediately, please inform the office why you needed to leave.

When approaching the customer you can use a phrase such as “I’m sorry sir/madam, that’s not what I’m here for”.

This has never happened at Butlers with Bums or Butlers in the Buff..

Unsafe Situations

Do not carry a large amount of hot food or beverage that may spill and cause burns.
You should not lift heavy objects.
You should not work on a platform, steps or any kind of stairs.
You do not have to accept any rude or antisocial behaviour from the party. Some guests may
become too intoxicated, which can be hard to manage.

Remember….

DO NOT BE LATE!
Make sure the full uniform is ironed and clean.
Greet guests at the beginning of the party.
Always get involved with the group, serve drinks, play games and help clear up.
Smile, be polite and helpful, throughout the time spent there.
If ever in doubt about how you should act, always behave like a gentleman, be polite and smile.

Pay structure

Butlers
1-hour bookings -$55 flat fee within a 10-mile radius

2-hour booking -$85 flat fee within a 10-mile radius

3-hour booking -$105 flat fee within a 10-mile radius

Additional hours are paid at $20 per hour.

Travel costs at the rate of 0.50c a mile after 10 miles radius from your home address

(Travel is calculated from the shortest route via google maps. We use the postcode from your home address to the job and calculate the distance with the shortest miles.)

Wages will be paid directly to your bank account via Revolut roughly 10-12 days after the booking is completed.

Butler’s Bonus Structure

You will be required to send the office a text before 12 noon reconfirming all of the details of your jobs, additionally, you will need to text the customer using the SMS template which can be found on the confirmation text you received on a Thursday.
We will send a feedback form to all customers after each event asking about the overall booking and service provided by you. You will be able to view this when logged into your portal, under customer review.

Life drawing models

Rates for Nude life drawing classes are set rates as before and agreed upon before the event -You will be eligible to earn up to a $10 bonus for each job.

Life Drawing Bonus Structure

You will be required to send the office a text before 12 noon reconfirming all of the details of your jobs, additionally, you will need to text the customer using the SMS template which can be found on the confirmation text you received on a Thursday.
We will send a feedback form to all customers after each event asking about the overall booking and service provided by you.
You will need to turn up to each job with the correct materials for up to 20 people. Pencils, rubbers, sharpeners and paper. This is your responsibility.

If you have checked in with us and the customer before 12, got a 5* review and been tagged in a photo wearing the correct uniform you will qualify to receive a $10 bonus.

If at any time you wish to leave Butlers with Bums/Butlers in the Buff you will need to send your uniform back to us, cleaned and in a wholesome condition. You will receive the uniform deposit back (Total depending on the uniform purchased).

Deposits

As you will see in our email we do require a $55 payment for our uniform.

We also require a $100 deposit from all staff working for us. This is fully refundable when you decide you no longer wish to work for us anymore. This has been put in place to stop any staff from not attending jobs, cancelling with less than 48 hours notice or failing to attend. This would be automatically deducted from your first paid job with us.

Job Opportunities

Once you have completed a few butler jobs, and you feel confident you may want to become a life drawing model, these sessions last 1.5 hours and consist of posing for customers (mainly fully nude) whilst interacting during the session. In the last 45 minutes, you would become a butler and interact, as you would for a butler booking (take photos, serve food and drinks, play games).

We also have the opportunity to become a mixologist and offer cocktail classes. These are 2-hour classes where you will teach, mix and serve 3 cocktails, fully clothed or in your butler kit.

https://www.butlerswithbums.com/recruitment-training/cocktail-training-class/

These are great opportunities to get into once you are confident at being a butler, as they are becoming more and more popular, and the rate for these is considerably higher. Also creating an increase in your workflow.

Self-employed

You are not employed by Butlers with Bums/Butlers in the Buff, as you are self-employed you are responsible for paying your own Tax. Being self-employed means that you are able to decline any jobs if you are not available or have prior commitments, however, when accepting the jobs we expect your full commitment to fulfil the jobs agreed to.

Referral Scheme and Bonus

We would love to hear from you if you have any friends that would suit the role and run a referral scheme. What you need to do:

Please send the name and number of the friend you are recommending and we can contact them directly. Alternatively, forward the join page (make sure your friend indicates that you have recommended them. Finally, the friend(s) needs to complete 3 jobs to the standards of Butlers with Bums/Butlers in the Buff to receive a $80 bonus and an extra $80 after 6 jobs have been completed without cancellation or complaint.

Once these tasks have been completed 2x $80 will be deposited into your account. Also once you have completed 10 paid jobs without cancellations or complaints you will receive a $80 bonus.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE LET US KNOW.

Welcome to the team!